Support and Complaints

Who this page is for

This support page is for selected participants in the invite-only pilot. If you were not invited, public pages do not create eligibility or a support obligation for a financing application.

How to contact support

• Use the support channel provided in your invitation or application receipt.
• Include your application reference, your name, and a short description of the request.
• Avoid sending extra sensitive information until support confirms the correct approved channel.
• Keep your application reference private and do not post it publicly.

What support can help with

• Application status questions for a saved or submitted pilot receipt.
• Corrections to profile, contact, purchase, income, or evidence category information.
• Consent withdrawal, data-rights requests, privacy questions, and deletion review.
• Security concerns, suspected unauthorized access, or lost-device concerns connected to the pilot.
• Complaints about fairness, transparency, delay, support handling, or confusing communication.

Complaint handling

Complaints are routed for human review. Satya will acknowledge the complaint through the approved support path, keep a record of the issue, and coordinate with the licensed financial institution partner when the issue relates to financing review or customer protection.

Priority

• Urgent privacy or security concerns are triaged first.
• Application status and correction requests are handled according to pilot support capacity.
• Complex complaints or partner-dependent requests may require additional review time.
• If a complaint cannot be resolved by Satya, support will explain the next available escalation path where applicable.